On Twitter, Facebook or Instagram, customers don’t reach out to a particular department. What they want, or what might convince them to buy, is a quick and relevant answer. This is why we developed Alcméon : A cloud based platform that all your customer advisors, community managers or sales reps can use together, and a powerful tool using cutting edge machine learning technology that will speed up and automate all the filtering and answering tasks as much as possible...
With Alcméon, your team answers in record time with the filtering algorithm and the suggestion engine which scans all your content in real time
With Alcméon, you track your posts up to conversion and you get, at last, reliable data upon the push & pull engagement generated
With Alcméon, you can push to your online sales teams the messages and mentions that could generate direct sales or qualified leads
Len Schlesinger, Harvard Business School,
author of "What Great Service Leaders Know & Do"
Major international brands have chosen Alcméon to meet the frontline challenge on social media
Intuitive and scalable, Alcméon interface was designed to be easily used by everyone in your company
A native pack with Twitter, Facebook & Instagram + any other network you need on demand
Our software has been built 100% in accordance with the market standards and is easily plugged into your existing software ecosystem
Several teams from different departments can work in parallel using the same accounts (Desktop & Mobile)
All the weapons your online advisors or community managers may need to answer quickly and efficiently
6 major European languages immediately - any other added on demand
Marie-Hélène Albertini, Head of Forums & Social Media,
Customer Service Orange France
Alcméon is the only platform on the market offering a 360° real time scan of all the relevant messages and mentions for your brand. Direct mentions or messages are only the tip of the iceberg. With Alcméon, you can now automatically pull out all the messages linked to your products or your target customers. Messages that will then be filtered and immediately redistributed to the right teams by the exclusive Alcméon routing algorithm.
Automation and Artificial Intelligence are at the very heart of our platform architecture. At each stage ot the triage-routing-interaction process we have added functions that will automate or accelerate the work as much as possible. Tagging, automatic answers, mass archiving, templates library... We provide advisors & community managers with the weapons they need to meet the "brand engagement" challenge !
Based on an exclusive US Patent (S.I.M.E. Scoring of Interrelated Message Elements), Alcméon comes with a dedicated search engine which scans in real time the customer servicing brand assets (websites, forums, CRM content etc.) and suggests the best existing answers or templates - keeping track of each answer's engagement performance.
Alcméon platform keeps all for you : filtering data, generated engagement, conversations history... Its advanced statistic features allow you to generate full and complex reports on the fly. With Alcméon, you have a reliable source of data to follow your customers' engagement up to your websites & apps, and to measure the audience, the conversions or the volume of qualified leads that your global social media engagement generates.
Alcméon is also a team of highly skilled experts and all the complementary tools needed to ensure the roll-out success of the solution in your environment. Technical integration, training, customisation, internal communication support, industry and general best practices, release management etc. : at each stage you have an identified Alcméon expert in charge, a consistent documentary base and innovative dedicated multimedia tools.Learn more