Alcméon clients & industry cases

Every day, our clients are more frontline efficient, thanks to our platform and thanks to their capacity to exploit the generated data from our system. Here are a couple of client case studies or sector studies that will give you insights on how you could improve your first contacts on the social media channels, whether it be pure customer care, extending a marketing campaign or 1 to 1 social selling...

Voyages-sncf.com

France’s biggest online travel agency. Handle increasing customer care volumes on social media whilst improving service quality

Axa France

Prospect on social media by delivering added value content exactly when the customer needs it

Sosh

Answer to all customer messages as fast as possible with the right answer on first response with a limited number of advisors

Orange

Customer care takes the lead in the 1st response challenge on Twitter and Facebook

Fnac

How a social media campaign can autofinance itself with the direct sales generated !

Travel & Leisure

A compilation of social frontline best practices for Travel & Leisure professionals